Complete this form and a Klaywell Customer Care representative will contact you within 1 business day.
Return or replace any product, at any time, for any reason. No questions asked.
How to return or replace a product.
Klaywell Shipping Policy
- All orders are processed within 1 to 2 business days (i.e. weekends and holidays excluded) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Though we expect to be able to always adhere to a 1 to 2 business day order processing period, there may be extenuating circumstances that cause orders to take longer to process. In those cases, we will notify you and inform you of when your order is expected to be processed.
Klaywell Return Policy
- We handle returns on a case-by-case basis with the ultimate goal of making the process as easy as possible and building a relationship with our customers that inspires comfort and confidence. We want to provide a great experience in every interaction with our customers, so we'll always do our best to take care of customers. We believe that our customers are fair with us when we treat our customers fairly.
- For replacements, we may ask the customer to return the product to be replaced. In those instances, we will provide a shipping label, and the customer will use original packaging or provide a shipping container.
- For returns/refunds, we may ask the customer to return the product. In those instances, we will provide a shipping label, and the customer will use original packaging or provide a shipping container. We apply refunds to the tender with which returned items were purchased.
- If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a refund will be provided at the current price on a gift card or with store credit.
Frequently Asked Questions
How long will it take to receive my refund?
Please allow 7-10 business days to receive your refund from the time we receive a returned product, or 7-10 business days from the time you submit your request if no return is required.
How long will it take to receive my replacement?
Please allow 10-14 business days to receive your replacement from the day we receive the returned product, if required. If we do not require you to return a product for replacement, please allow 7-10 business days to receive your replacement from the time you submit your request. Note that a shipping label will be provided for any item to be replaced.
What if I don't have my order number?
No worries. We will try to identify your order through other means (e.g. email address, etc.). If we are unable to identify a record of sale, we will ask for personal identification and process the replacement or refund on a gift card or with store credit.